Quick answer
How do I contact CryptoGameTopUp?
Email CryptoGameTopUp support at [email protected] about orders, payments and missing top-ups, and write to [email protected] to report misuse. As of 22 October 2026, support answers within 12 hours, every day. There is no phone line or live chat. Include your order number, the game and the player ID so the order can be traced at once.
What should a support email contain?
- The order number from your account history.
- The game and the player ID, with the zone or server when the game uses one.
- What you expected and what happened, for example "order shows credited, diamonds not in the game".
- For payment questions: the coin, the network, the amount and the transaction hash.
Never send your game password, a login code or your account recovery email. We will never ask for your game password, your login code or your account recovery email: a top-up needs only your player ID.
What can support help with?
- A top-up that is pending longer than you expected.
- A payment sent on the wrong network or for the wrong amount.
- An order refused by the game, and what to type instead.
- Questions about which package suits a battle pass or a monthly card.
- Account recovery when an email is on file.
Support cannot change a top-up already credited to an ID, and it cannot act on game accounts: only the publisher can.
How do I report a payment problem?
Give the transaction hash first. With it, support finds your payment on the blockchain, sees whether it is still waiting for confirmations, and matches it to your balance.
The crypto payments page explains the common cases, such as an amount that does not match or a coin sent on the wrong network.
How do I report misuse or a minor using the shop?
Write to [email protected]. A person reads every report; accounts that break the rules are closed.
Reports about a possible minor are read first. Give the order number or the player ID if you have it, and what makes you think the buyer is under 18.
Can I call or chat with someone?
No. Email keeps a written record of each case, which helps when a top-up must be traced with an authorized channel. It also means nobody can pretend to be our support on a phone call.
Support answers by email within 12 hours, every day, and checks any top-up that has not arrived.
Contact questions
Do you answer on weekends?
Yes: replies come within 12 hours, weekends included.
Which language does support use?
English. Short, simple sentences work best, and an order number says more than a long story.
Someone on social media says they are your support. Is that real?
No. Support works only from [email protected]. We never start a conversation on social media and never ask for a game password.